Kiwi's Treasure Get Help

Tools inside your Kiwi's Treasure account

Every account on Kiwi's Treasure includes deposit limits, loss limits, session timers, reality checks, time-outs and self-exclusion. They sit under a single Responsible Gaming menu in your account, so you can change them without contacting support.

If you would prefer help setting them up, our live chat team can walk you through the options. There is no judgement attached and no upsell. Limits are there to be used.

Independent gambling helplines

Most countries run a free, confidential gambling helpline staffed by trained counsellors. Calls do not commit you to anything, and the service is open to family members as well as the person gambling.

If you are not sure where to start, search for the gambling support service in your country, or ask our support team and we will point you to the relevant national helpline.

New Zealand helplines

The Gambling Helpline NZ is free, confidential and open 24 hours a day on 0800 654 655. Trained counsellors take calls from anyone affected by gambling, including family and friends. Web chat and a dedicated Maori line (0800 654 656) and Pasifika line (0800 654 657) are also available through gamblinghelpline.co.nz.

PGF Services (pgf.nz) and Salvation Army Oasis (oasis.salvationarmy.org.nz) provide free face-to-face counselling, group programmes and budgeting support across the North and South Islands. Both organisations work with whanau as well as the person gambling and accept self-referrals.

International resources

GamCare in the UK (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org) both offer global resources, online support and 12-step group meetings in many languages.

BeGambleAware (begambleaware.org) is another international resource with self-assessment tools and a directory of treatment services across multiple regions.

Recognising the moment to ask for help

You do not need to be in crisis to call. Many people who reach out are at the early-warning stage, where gambling has started taking up more headspace than they want it to. Catching it early makes the path back to balanced play much shorter.

If you have answered yes to chasing losses, hiding the activity, borrowing to gamble, or feeling restless when not playing, please pick up the phone or open chat with a helpline today.

Help for someone you know

If you are worried about a friend, family member or partner, the same services support you. Trying to handle it alone usually leads to frustration on both sides. A helpline can give you guidance on how to start the conversation, what to do if you are met with denial, and how to protect joint finances.

Avoid lending money to someone you suspect is struggling, even when it feels like the helpful thing to do. Encouraging them to set deposit limits, take a self-exclusion or call a helpline supports them more in the long run.

What a first call usually looks like

Most people calling a gambling helpline for the first time worry the conversation will be intense or judgemental. In practice it is the opposite. Counsellors open with a few simple questions about your situation, listen without pushing you, and then talk through the options that fit. There is no requirement to give your real name, no obligation to enter a programme, and no notes shared with anyone outside the service.

If the call brings up something you want to act on straight away, the counsellor can help you set deposit limits or self-exclusion across the operators you use. They can also point you to local face-to-face counselling if that suits you better than a phone conversation.

Online tools and self-assessment

If you are not ready for a phone call, online self-assessment quizzes are a useful first step. The Problem Gambling Severity Index is the most widely used. Nine short questions take about three minutes to answer and give you a clear score with a recommended next step. GamCare and BeGambleAware both host the assessment alongside live chat with trained counsellors who can talk you through the result.

Apps like Gamban and BetBlocker block gambling sites at the device level. They are free or very low cost, and they install on multiple devices from one account. Pairing a blocker with self-exclusion at us level closes off the easy paths back to the cashier during a break.

Practical financial steps

Speak to your bank about gambling block features on debit and credit cards. Most major banks offer one-tap blocks that prevent any merchant categorised as gambling from being charged to the card. The block is reversible but usually requires a 48-hour cooling-off period before it can be lifted, which is enough to break impulsive decisions.

Move any savings into a separate account that has no card linked to it. This sounds basic but it is one of the most effective protective measures. The friction of having to actively transfer money before it can be used reduces impulsive deposits significantly.

What to do right now

If you want to take action today, the steps are straightforward. Open your account, set a deposit limit you are comfortable with, then visit our Responsible Gaming page to read about time-outs and self-exclusion. If you would prefer to step away from the account entirely, our Close My Account walkthrough takes you through it in a few minutes. If anything in this guide has resonated, please pick up the phone to a helpline before the next session.